Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Alton | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Alton is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Alton is the data controller for the personal information you provide to us. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy clinic serving patients in Alton and across the UK.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information required to safely dispense weight loss treatments
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist consultation process
To dispense and deliver approved medications, with delivery completed within 1 working day of pharmacist approval
To communicate with you about your orders, treatment, and follow-up care
To maintain accurate and legally required pharmacy records
To comply with our regulatory obligations as a GPhC registered pharmacy
To improve our website and services

Our lawful basis for processing health data is the provision of healthcare and the management of healthcare systems, as permitted under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand how visitors use our site so we can improve it
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

Delivery providers: To fulfil your medication orders
Payment processors: To securely handle your transactions
IT and platform providers: Who support the operation of our website and clinical systems, under strict data processing agreements
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so
Healthcare professionals: Where necessary for your safety or ongoing care, such as communication with your GP

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines, or longer where required by law. Payment data is retained only as long as necessary for accounting and legal purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise any of your data rights, or have a concern about how your data has been handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise a concern with the relevant supervisory authority if you believe your data has not been handled correctly.